About us in a nutshell!

Biggs and Littles Pet Spa was inspired by our love for animals and the desire to provide top-notch care for pets of all sizes and ages. With years of experience in salons, mobile grooming vans, and house-call services, we have carefully developed the best policies, procedures, and list of products to ensure your pet’s safety and comfort while in our care. Through nationwide travel and ongoing education, we continuously refine our skills, learning techniques and insights from industry leaders to provide exceptional service and be the best possible business for you and your pet. As a husband and wife duo, with the last name Biggs, we wanted to create a salon that welcomes every pet and tailors to all ages and every pet's individual needs. We strive to be an establishment  you can trust, so we can give your pet a happy and healthy grooming experience.

Our Policies And Procedures:

By booking an appointment with Biggs and Littles Pet Spa you are agreeing that you understand the following policies.
SCHEDULE, PRICING, PAYMENTS

● Payment is expected at the time of service is completed unless specified elsewise beforehand. We accept Credit, Check and Cash.
● All checks must be made out to Biggs and Littles Pet Spa.
● If checks bounce you will be expected to pay for the groom in full via credit or cash an an additional fee may apply.
● Clients are expected to arrive within 15 minutes of their scheduled appointment time.
● If you arrive early, you may be asked to wait until a worker is available to check your pet in.
● If you arrive after the expected arrival window, we have the right to refuse service at that time and reschedule the appointment.
● Any pricing given before we complete the service is a quote. Pricing may vary by appointment based on your pet’s coat condition, temperament, and time the groom takes. Prices quoted do NOT include state sales taxes, stylist gratuity or any added service fees. Pricing is subject to change, we will try to give notice for price increases when possible. (ex. At check in the coat looks matted but salvageable. Once we are bathing and drying the pet we may run into additional matting that was hidden during check in. The stylist thinks the haircut needs to be changed and/or it will take a lot longer to brush out the matts. We will call you to let you know what we saw and update you on the price quote depending on how long it does take to complete the service.)
● Traveling fees- House call grooming is completely different that grooming in a salon that is curated for efficiency. Driving to clients homes’ takes a lot more time and is more costly than salon appointments. If you have a house call appointment expect an increase in the service cost plus a travel fee. Please talk to Samantha Biggs for quotes on this service.
● Price increases will likely come on a yearly basis, you will be given an advanced notice before service is performed when price increases come.
● Please respect our pricing, if you have ANY complaints please do not complain to stylists. Please contact or ask for the owner and head stylist Samantha Biggs.

CANCELLATION POLICY

● There will be reminder emails and push notifications sent out through our appointment booking software.
● You are expected to communicate the need for cancellations 48 hours or more before the appointments. If you have a Tuesday appointment then you are expected to reach out by the end of our Saturday open hours due to us being closed on Sundays.
● Cancelling within 48 hours will result in up to 25% of the appointment cost.
● NO CALL/NO SHOW Not showing up to appointments with no attempt of communication or not answering our phone calls are hindering the productivity of the day and negatively impact the lives of our commission based groomers. The client will be responsible for up to 50% of their appointment cost and are expected to pay this before services will be provided, and may not be booked after 3 instances.
● If you MUST cancel, we will do our best to get you the earliest appointment available. Keep in mind that added fees apply to matted coat conditions and the longer you wait to get your pet in, the higher these fees may be.
● In the case of stylist call offs, we ask you to be patient with us and may be compensated 10% off if rescheduling to a different day is necessary.

ARRIVAL EXPECTATIONS

● Please arrive no sooner or later than 15 minutes within you
● Please use the designated parking spots directly in front of the salon when you arrive for check in and pick up.
● Please do not just walk in. We are working with live animals with short attention spans and sharp objects, for their safety please ring the doorbell and/or call upon arrival and we will let you in.
● We do not potty the pets during their time at the salon. Please be sure your pet has gone to the bathroom before you bring them in for their appointment.
● We have a designated potty area to the left of the building. Please pick up after your pet, the area has surveillance and a potty pick up fee may apply to your account if caught failing to do so.
● We are understanding that animals may urinate and defecate in the salon from time to time for various reasons. However if it becomes a habit that the same pet has accidents every time they are in the salon, if males mark in the check in area or throughout the salon, or while in a holding kennel, clean up fees may be added to your appointment. Most of these are avoidable if you properly potty your dog before their appointment. We may also require you to book a 1 on 1 appointment going forward. These services do not include any kennel time and the pet gets worked on straight through to hopefully avoid the accidents. ( please see “1 on 1 appointments” for more information)

ONE ON ONE APPOINTMENTS

● Cats are automatically booked as a 1 on 1 appointment without an extra fee. During cat 1 on 1 appointments your cat may be put in a kennel for drying or their carrier for up to 10 minutes at a time for walk-ins, check ins or if they need a moment to calm down.
● 1 on 1 appointments do have an extra fee. This fee is determined by the size/breed of the dog.
● 1 on 1 appointments block out the stylist appointment so that they don't have any other pets during the time of the 1 on 1. The stylist also cannot take walk-ins while they have a dog that can not go into a kennel. We offer this service for the owners that don’t like to leave their pets long, or don't like their pets in a kennel and vice versa. We also offer this service due to pets with health or behavioral issues so that if they are stress sensitive they have the most comfortable experience possible and they have eyes on them the entire time to decrease
chances of incidents and increase reaction time in the case of an episode or health scare of any kind.
● If we require your pet to be a 1 on 1 appointment, it is for the safety of your pet, so they get the fastest service possible with undivided attention. We understand that it is more expensive and you may not want to pay extra. If this is an issue then we may not be the salon for you, please do not argue with us about us trying to keep your pet safe. We have to charge extra due to the fact that our stylists are commission based and 1 on 1 appointments would negatively impact their pay if we don't charge extra. We are not a 1 on 1 salon so we can afford to charge less than if we were strictly 1 on 1 appointments only. Happy stylists= happy environment=happy pets!
● 1 on 1 appointments must be booked as so for dogs. If you fail to book a dog that is known to be one that needs this service (if they are not okay with being in the kennel, if they have anxiety or health issues and the length of time they can be at the salon should be limited) If a stylist is available to do a 1 on 1 service during your booked appointment then we will do so for a doubled 1 on 1 fee.
● If a normal appointment is booked (online) after there is already communication that a 1 on 1 appointment is necessary for your pet, and we do not have time to fit a 1 on 1 appointment then you may be obligated to pay 50% of the groom before we will perform service on your pet again.

VACCINATIONS, HEALTH, SANITATION

● We require proof of rabies vaccination for all dogs.
● We require proof of rabies and FVRCP vaccinations for cats.
● We require 48 hours in between any vaccinations and their check in to their appointment. This ensures that there is no irritability, lethargy or soreness of the injection spot during their appointment.
● Puppies and Kittens between 8 weeks and 4 months old may receive services without vaccinations.
● Even though we sanitize our equipment and space between dogs, and daily, dogs with known infectious conditions will not be accepted.
● If it becomes known after the fact that there was a contamination in the salon we will inform any clients that were there that day.
● We reserve the right to decline services if we feel like grooming may be unsafe for your pet or if their condition is questionable. ( ex. Coughing, lethargy, body position, crying etc.) We may ask for your permission to speak with your vet before rescheduling or performing service.
● By agreeing to our policies you are agreeing to keep your pet’s vaccinations up to date per local and federal laws and can provide paperwork if requested. Bites must be reported, this is for the safety of our groomers and your pet.
● Any known preexisting conditions MUST be disclosed prior to grooming.
● Biggs and Littles Pet Spa is not liable for clipper irritation, minor nicks/scratches or skin irritation from grooming. Biggs and Littles Pet Spa is held harmless from damages, loss or claims arising from any known or unknown preexisting condition of my pet.
● If pets are itchy or act differently after grooming please let us know as soon as possible, we can help recommend the best possible solution for your pet. Please do not make your pet feel bad or tell them they are ugly if a shave down was necessary, let them know they are beautiful! They understand us way better than we give them credit for and it may hurt their feelings and may act out. If pets are exhibiting itchiness please stop them. Itching is a discomfort, not a painful thing. Very quickly after repetitive itching, dogs can break down their outer skin layer and cause sores that will hurt, this is not at the fault of the groomer but of the owner for not stopping their pet from inflicting harm on themselves.

SKIN THERAPY

● We offer SKIN THERAPY treatments. It starts with an extensive free consultation between owner to groomer, then the groomer gives the pets info to IV SAN BERNARD and their passionate Dr. Faver who specializes in animal skin care will go over the form. He then makes a customized bath routine to your pet’s needs with special formulas that can ease and/or get rid of itchy, irritated, smelly skin and hair loss.
● Blood work within 2 months may be necessary to get the best possible result for your pet.
● This treatment also may not work if you do not properly follow the recommended scheduling and you are expected to pay the first 6 weeks in full before appointments are scheduled and products are purchased. If treatment is needed after 6 weeks the next 3 weeks at a time will be expected to be paid in full before appointments are scheduled and products are purchased.
● We do offer a basic but effective skin therapy that is IV SAN BERNARD’s Red mineral shampoo that helps ease discomfort from itchy skin. This is a cheaper option that requires you to pay 3 weeks at a time before appointments are scheduled and products are bought. This skin therapy does not require a skin consultation or bloodwork.

FLEAS AND TICKS

● All pets should be current on flea and tick preventatives, natural or medicated. We do not require it but we do require you to share with us if there has been flea and tick treatment used within the last 30 days.
● If a flea infestation is found during check in service will be denied.
● If a pet is found to have fleas during the grooming the appointment will be changed to a 1 on 1 appointment immediately and the 1 on 1 fees will apply.
● If a tick is found on the pet we will note the location and remove the tick as best as possible, clients are recommended to get blood work done after any ticks are found embedded due to risk of lyme disease.

TEMPERAMENT

● By agreeing to our policies you are agreeing that to the best of your knowledge your pet does not have any behavioral issues such as: Biting, snapping, growling, scratching or any form of aggressive behavior towards a human, or you will make said behaviors known before your appointment so we can come with necessary caution.
● If a dog needs to be muzzled, we do require for the owner to buy one and keep it in their possession and have it available at every appointment. We recommend cage muzzles rather than cloth ones to keep your dog as comfortable and calm as possible.
● Pet owners are responsible for any damage inflicted by their pet to either the home, stylist or equipment.
● Injuries from a dog bite MUST be reported to Animal Control Services. Pet owners are financially responsible for any and all medical bills and treatments if the groomer is injured by their pet.
● Any aggressive pets that the owner did not disclose the behavior may be returned to their owner immediately and full payment will be due.

MATTED PETS

● Dogs with mats (tangles or knots in the hair) that need to be shaved or brushed out will present a risk of injury. We are not responsible for injury or irritation due to matting. We will not detangle severely matted dogs, they will be shaved short and the owner will be counseled on future coat care.
● If matting is too severe a sedated groom at a vet may be the most humane way to safely remove it. In this case the appointment will be canceled with no additional cancellation fees due to us wanting the best care possible for your pet.

SOCIAL MEDIA

● Photos and/or video may be taken of your pet before, during or after their grooming session for use on our business or personal social media pages and other marketing purposes.

FINAL AGREEMENT

● I agree that if I have any issues with my pets groom or condition to contact Biggs and Littles Pet Spa within 24 hours of your pets service.
● I agree to pay the full amount asked by Biggs and Littles Pet Spa and understand that there is a no refund policy.
● I authorize Biggs and Littles Pet Spa to act as my agent in the event of an emergency. If veterinary services, boarding services or transportation services are required I agree to pay any charges that may occur in the event of an emergency.
● I have read and understand my obligations as written in this agreement for services offered by Biggs and Littles Pet Spa.